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Customer Success Manager

Customer Success Manager

Remote Permanent Full Time
RemoteCustomer SuccessSaaS

Job Description

Own the health and growth of a portfolio of enterprise SaaS customers in North America.

What you'll do

  • Drive adoption, retention and expansion across your book
  • Run quarterly business reviews
  • Partner with product on customer feedback loops
  • Forecast renewals accurately

What we're looking for

  • 4+ years CSM at B2B SaaS
  • Proven ability to hit NRR and gross retention targets
  • Strong exec-level communication
  • CRM discipline

Nice to have

  • Data or MarTech domain expertise
Location: Remote

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